Sharing Your Social Part 2: Getting Started With The Right Communication Strategy And Social Media Tools

I love public radio. In fact, I'm a public radio junkie. I worked for New Hampshire Public Radio as the Senior Director of Marketing and Development, and it was there that I fell in love with social media. Public radio is leading the way in social media innovation and there is much to be learned from stations across the country doing good work in this realm. Stations like Vermont Public Radio, New Hampshire Public Radio, KCRW, KEXP, WNYC, and Chicago Public Radio are experimenting with social media and finding ways to start meaningful conversations with their listeners. Community engagement at its finest. Today, we presented the second in a series of webinars on social media: Sharing Your Social Part 2: Getting Started with the Right Communication Strategy and Social Media Tools. Check out the presentation and get some great ideas from all the cool things that public radio folks are doing.

And if you missed the first presentation, you can check that out here.

While you're cruising public radio social media presences, remember that it's fall fundraising pledge drive season and consider making a donation to your favorite public radio station today!

Socially yours,
Tara

The Evolution of Marketing and Communication: How we've arrived at social media...

Social media didn't just happen. We've evolved into a culture that demands immediate, transparent, and authentic communication. We desire this not only with each other, but with the companies and brands with which we affiliate. Understanding how we arrived at this place, and how marketing and communication has evolved helps us understand the context as we move forward.

Read our brief white paper here.

Fortune 100 Series... DreamWorks Animation

Please welcome Frujen Bridgewater (@Frujen) as our guest Media Words writer. He too is a student embracing social media, your comments are welcomed.


DreamWorks Animation is a film production studio that specializes in computer animated films. DreamWorks has developed an international presence operating out of the US, London, England, and Toronto, Canada. They have dominated the box office with films such as Shrek, Madagascar, and Kung Fu Panda.


So I wondered if they have implemented social media into their marketing strategy? They have a large outreach program working through schools to inspire and discover the next generation of animation superstars which dates back to 2005. I got in touch with the folks at DreamWorks to ask them more about their Social Media strategy but no one knew who was responsible for it. In many ways that's ok, proof that the many DreamWorks groups out here have grown organically.

DreamWorks is currently promoting on their homepage that they are on Twitter. They can also be found on networks such as Facebook, MySpace, Bebo and YouTube, and it seems they are creating a stronger presence all over the web. I've been able to see that they use these social networking tools for recruiting employees, promoting the business, and most obviously for promoting their products. The are using Twitter and most recently tweeted about Shrek the Musical. Twitter is also where they dropped the news, they'll increase their film quota to producing a total of 5 new movies every other year and included a link to see what's on deck.

By using social networks such as Facebook to spread the news, DreamWorks is able to push its newest productions into the minds of their fan base. Perhaps even more importantly, they enable their fans to stay connected and continue to enjoy their favorite characters and films. In Facebook alone they have fan bases that break 600,000 members just in Shrek fan clubs alone. With this kind of representation it is no wonder that films such as Kung Fu Panda are grossing approximately 632,000,000 dollars worldwide. Also while promoting the sequels of their box hits to the public, they are introducing three new movies: How to Train Your Dragon, Oobermind, and The Guardians (the title isn't set in stone).

I can't help but imagine the connection and additional loyalty that could be harnessed if DreamWorks were listening to the voices in these social streams with more focus. The additional value they could bring into the business and to their customers has tremendous potential.

By: Frujen Bridgewater
Frujen Bridgewater's Profile



Follow me on Twitter

KSL'ism - Twitter is like a hammer.

I'm teaching Social Media this summer and today in class we talked about Twitter. The students were not Twitter users, until today. I've found that many people have the same questions about tool.

• Why does anyone care that I did laundry last night?


• Why do I care that someone is making bread?


• Who has time for this stuff? I can barely keep up with email and Facebook.


• Does Twitter even matter?

To help them understand, I've developed another KSL'ism. (KSL'isms are what happens when I over simplify a situation and use an unlikely metaphor. Those of you who've worked with me are all too familiar. :o)

I explained that Twitter is like a hammer. One tool, with two very distinct purposes.

When you think of a hammer you probably think, like most people, that it's for driving nails. But a hammer has another job, the claw end of the hammer does significant work and shouldn't be overlooked. It can extract a nail driven deeply, with ease, exerting great leverage to pull it out of a tight binding.

Twitter is a tool much like that. Twitter is one way to drive your brand or push information. Every tweet, every link shared, every Re-Tweet, reflects and further defines your brand. But Twitter can be used to extract hyper-relevant pieces of information too. Information that might otherwise not have had the leverage, in the great online content world, to bubble up to a level of visibility that could be helpful. Without Twitter it would be very difficult to extract these pieces of information.

To demonstrate to class I typed into a Twitter search "Social Media" and "Business" or "Enterprise", selected only posts from within the past 24 hours, and only from people within 100 miles of Boston, people we could meet. Then we used google advance search to execute the query, without the location constraint b/c we can't do that easily there. Here's the results.

• Twitter stream
• Google results

Which do you think did a better job of extracting actionable content?

Keep the faith. -KSL

Potential Consequence of Accidental Eavesdropping

My heads spinning a little, the new Facebook feed has lent to some fantastic thoughts about the potential consequence of accidental eavesdropping. Yesterday a wall-to-wall conversation between two friends was brought to my attention in the Facebook stream. Something I would have previously not seen or thought about was now front and center in the middle of my screen.

Their conversation was about trading stock and who bought what, when, and other ideas about what to buy and why. It occurred to me at that moment 'what if they or other people were talking about things that I shouldn't know about?' (Enter images of Martha Stewart) I mean ImClone founder Sam Waksal, was arrested for informing friends and family to sell their stock, and attempting to sell his own. How many conversations on Facebook might equate to a similar to situation? What if I never meant to see it, but someone shared something they shouldn't have and now I know? Could I be trouble?

So I settle down and think that people "in-the-know" of that kind of insider information would surely be savvy enough to not post it on a social network and likely wouldn't even use email.

But then...I started to think about the speed at which information travels in these new platforms, specifically Facebook and Twitter. And about what kind of an effect that rapid information disbursement could have on the stock exchange. I mean who's to say some group couldn't just agree to buy company "X" stock one day - all within minutes of each other get the word out to buy,...and then sell six hours later after the price has jumped due to the high influx of interest. I imaged Bud Fox Tweeting "Blue Horse Shoe Loves Anacot Steel." and everyone in the Twitterspehere buying. At very least we have the makings of a great new version of Wall Street.

Splash into social media...

You know how you have these voices in your head sometimes - waging war over what you should or shouldn’t do?  Well, mine have been vacillating between "Jump!" and "Don't Jump!" for over three years.

Why? As the daughter of a political-junkie-turned-judge father I was bred for fundraising. Memories of my first house party reach back to when I was five years old. I remember passing out drinks and holding a candidate for U.S. Senate’s hand as he spun his pitch.  I’ve been stuffing envelopes since earliest memory - either for my Mom’s run for school board, or for her latest favorite cause.  My father’s mantra - ‘you have a moral obligation to give back to society what society cannot give to itself.’

I’ve lived by that code. I started working for a non-profit at eighteen and haven’t looked back.  Twenty years of fundraising and marketing for some of the best organizations and brightest non-profit visionaries in New England provide me with a wealth of experience of which I’m proud.  I’m passionate about mission-driven work and always will be...

But there’s always been this little voice... ‘Make something of your own.’ For as long as I can remember, I’ve wanted to ‘do my own thing’... have my own business. I’ve just been too afraid.  What if my idea isn’t good enough? What if I’m not ready?  Do I have enough knowledge?  And, I knew that whatever I wanted to create for a business would have to be intimately tied to the non-profit sector.  I just never knew where to start - and I didn’t know where the ‘sweet spot’ was.  

That is, until my friend Kelley-Sue started AleuroMedia.  A full-service interactive media marketing and development firm, Aleuro focuses on helping start-ups, established businesses, and non-profits leverage online and Web 2.0 tools to create and nurture community, strengthen constituent loyalty, and help make or raise more money.  At the beginning Kelley hinted that I might have something to contribute to this venture, but I was too afraid.  Afraid of the things all potential entrepreneurs are afraid of at one point or another.  The people who evolve into entrepreneurs are the ones who put the fear behind them and forge ahead.

I've decided that sometimes you just have to jump. Take the leap into a world that intuitively or otherwise, you know awaits your presence and participation (heed a calling so to speak). For me this manifested in my recent resignation from my full-time job as the Senior Director for Marketing and Development at New Hampshire Public Radio to 'do my own thing.'  I’ve joined Kelley-Sue as a partner in Aleuro. Yes - now. Yes - in this economy.  

What gives me the confidence to jump into an entrepreneurial endeavor today? I have a vision. I believe in the power of social networking to help non-profits and start-up businesses. And I believe that the time for organizations to truly embrace social media is now.  To succeed you need a community of loyal supporters.  Social media will support you in that work - especially in times like these.  Now I combine my fundraising and marketing background with my passion for social media. It’s a primary focus that allows me to help you acquire new supporters, build loyalty with your current stakeholders, and ultimately raise more money for the work you do.

If you haven’t jumped into the ocean of social media yet - hold your nose and take my hand.  The waves may be a bit choppy, but the water’s really just fine...